FAQs

The Balloon Cart is based in Los Angeles near LAX/South Bay. We serve the greater LA County and are willing to travel outside of LA County for larger events.   

Yes, if your installation order has met the required minimum of $200, we are happy to deliver and install our custom creation for you!

Yes, our installation fee is 15% of your balloon order subtotal. Delivery fee is calculated based on the distance from our studio to your event location at $2.50 per mile. 

Yes, client pickup is available. Please contact us to schedule your pickup window.

Each unique balloon creation is handcrafted, pricing varies based on the type of design, complexity, length, volume, delivery and installation costs. All of our custom garlands are priced per foot so having measurements of the space where you would like to display balloons will help give you a general idea of cost.  Please fill out an Inquiry Form and let's get started.

Once a non-refundable deposit is received, we can schedule a site visit. We are committed to you and your event, this ensures you're committed to us. 

Yay! We'd love to work with you. Please fill out an Inquiry Form and let's get started. If you have a particular design or color in mind, you can attach your inspiration images as well.

We only use the highest quality professional grade latex balloons available. They are made of natural rubber latex and are 100% biodegradable.

We offer hoop and pentagon frame rentals. We do not carry artificial hedges, floral walls or wooden panels. 

Unfortunately, balloons are very organic creatures and we cannot guarantee their lifetime. Balloons can pop or deflate sooner than anticipated. Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations. We will replace anything we pop in transportation or during setup at no cost to you or a refund will be issued if we're unable to replace in time. Once delivered, The Balloon Cart is not responsible for any balloons that are popped, stolen, lost, poked or let go of.  

 We first look to use existing anchor points when hanging our garlands. In the case that no existing anchors are available, we use removable 3M command hooks. Here is an instructional video on how to properly remove them. Adhesive hooks can be used on outdoor installs for additional support. We also offer free-standing hoop and pentagon backdrop frames to enhance any design and eliminate the need to attach anything to a wall. These are available to rent for a fee with Custom Installation orders. We’ll pick them up within 24 hours of your event. 

We accept cash, check, all major credit cards (which are subject to a 3% processing fee), Venmo and Zelle. 

Deposits are non-refundable. If you need to reschedule your booking, you must do so at least two weeks prior to your event date and we would be happy to apply your deposit to a future booking. Cancellations less than two weeks from your event are no longer eligible to be rescheduled.  

Once the event has ended, the client is responsible for taking down the balloon install and disposing materials. If you are interested in us returning to remove any hooks used and dispose balloons, this can be provided at an additional charge. Please mention this when you inquire. 

 Choking Hazard: Children under 8 years can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.

Allergy Alert: We use products that contain natural rubber latex, which may cause allergic reactions.

Safety: Care should be taken with balloons near eyes. When inflating balloons eye protection is recommended. For health and safety reasons do not inflate by mouth. Always use a balloon pump.  

Smart balloon practices: Keep balloons secure and weighted, do not release in the air, and properly dispose of balloons once they are popped or deflated.